
Paul Szpunar
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At some point the ability to change where you pick up your order was removed. So you get to the location and the drive through line is literally out to the road (happens nearly every breakfast and lunch time), but the dining room is literally empty, too bad. You can't go inside to get the order, you either wait for half an hour to get an iced coffee, or cancel the order (which is what I usually end up doing)
1 person found this review helpful
McDonalds USA, LLC
2 April 2023
Paul, if the prior order isn't clearing from the bag, try uninstalling and reinstalling the app to see if that clears it up. if not, reach out to us here: https://www.mcdonalds.com/us/en-us/feedback.html

Isabella Umberger
app is incredibly glitchy. it crashes constantly. I can't actually submit an order. I try to add something to cart, and the cart disappears. when the cart finally came back, it showed i had 16 items from all my failed attempts. when I removed 15 of the 16 items and submitted my order, I kept getting errors. mostly it kept saying "that didnt work. looks like an order is already in progress." another time, it said that all the different pick up options closed "counter service closed at 9:30".
113 people found this review helpful
McDonalds USA, LLC
28 October 2025
Glitches aren't what we're going for. Try uninstalling and reinstalling and if that doesn't help, share your app email and any other supporting details here and we'll get back to you: https://www.mcdonalds.com/us/en-us/feedback.html

Allison Bridgeford
Recently, I have had so many bugs. first, it crashed and it said I used points when I didn't and I was not able to get them back. Then I tried to order and my shopping cart would not pop-up so I couldn't hit confirm order and place it. this was after trying to contact customer support, (which was no help) and uninstalling and reinstalling. Also on top of that, there's been a multipe times where I ordered something from the monopoly menu which said it would come with a code only for it not to.
509 people found this review helpful
McDonalds USA, LLC
14 October 2025
We're here to help get to the bottom of this. Please share a few more details with us here: https://www.mcdonalds.com/us/en-us/feedback.html